Mexican Federal Consumer Protection Agency Closes Businesses in Puerto Vallarta Fulano
go to original August 19, 2014

GUADALAJARA - The federal consumer protection agency (PROFECO) placed seals suspending 15 businesses in Puerto Vallarta, among them hotels, restaurants, bars, timeshares and self service department and electronics stores. However, the sanctioned businesses were not identified.

All the sanctioned businesses violated federal consumer protection laws, reported PROFECO representative, Gabriela Vázquez, who led an operation in the vacation center on Sunday.

Among the laws not complied with most frequently are: not showing prices, not respecting the prices displayed, adding conditions to purchases, not showing the characteristics of the product or service, and a lack of a contract on procedures registered with the federal agency.

The operation included 30 businesses which have received frequent complaints from consumers, which were tested and 15 did not comply with the law and were suspended from activities. They have five days to fix the legal violations in order to have the sanctions removed or else monetary fines will be applied, said the official.

The representative reported that these operations will be permanent in Puerto Vallarta, because of the constant complaints from consumers, and urged that complaints be made to PROFECO of abuses or irregularities in businesses, according to the press release.

PROFECO offers people the consumer phone toll free 01-800 468-8722 and consumer  page (in English)..

Photo credit to Vallarta Opina