Call Centers Provide Jobs for Mexican Deportees Franco Ordonez - McClatchy-Tribune
go to original September 1, 2013

MEXICO CITY – Years of record-breaking deportations in the United States are helping to fuel a developing industry in Mexico: call centers to serve American customers.

Major U.S. companies are moving pieces of their multibillion-dollar customer service industry south of the border to take advantage of a burgeoning workforce of returning migrants. Many are recent deportees who are better able to relate to their U.S. customers and who speak English with American accents.

The call centers contract with major U.S. companies such as Time Warner, Dish Satellite and Best Buy. They pay lower Mexican wages, as little as $4 an hour, while their customers may not realize they’re speaking with someone in a foreign country.

Some say the call centers exploit returning migrants while they’re still jarred from the trauma of being uprooted from the United States and dropped in a country they may barely remember, if at all.

But they acknowledge that the centers play a valuable role in helping these young people acclimate to what probably feels like a foreign land. The centers offer needed jobs in an economy where few are available and, more importantly, an immediate support network.

Read the rest at Spokesman.com

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