Telmex Blames Service Cut in US and Fiber Optics Cable Damage in Mazatlan for 3-Hour Outage Mexico News Daily
go to original August 22, 2017

Construction project in Mazatlán where fiber optics cable was apparently damaged (Ayuntamiento de Mazatlán)

It wasn’t just the sun that was blanked out yesterday. Across Mexico, internet users were cut off by a service failure at Teléfonos de México.

Telmex issued a statement yesterday evening to say its internet service Infinitum had been affected by a service cut in the United States, as well as a break in a fiber optics cable in Mazatlán at the site of a public works project.

The company said service was 100% restored by about 8:30pm after a three-hour outage. Both Telmex and Telcel customers were affected.

Some complained on social media that they had been unable to contact customer service representatives at the telephone company, which released no information about the outage until at least an hour after it began.

Read the rest at Mexico News Daily

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