Are Airlines Getting Worse? Researchers Say Yes David Koenig - The Associated Press
go to original April 15, 2015

Travel Expert Mark Murphy on the 2015 Airline quality ratings, why airlines are getting worse and the worst rated airlines. (Fox Business)

Think flying is getting worse? A pair of university researchers who track the airline business say it’s a fact.

More flights are late, more bags are getting lost, and customers are lodging more complaints about U.S. airlines, government data shows. Dean Headley, a marketing professor at Wichita State and one of the co-authors of the annual report released Monday, said passengers already know that air travel is getting worse. “We just got the numbers to prove it.”

For the third straight year, Virgin America led the rankings. The niche airline with a limited route network was followed by Hawaiian Airlines and Delta Air Lines.

Read about the findings at The News

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